We take pride in helping our clients protect their business interests on competitive markets like Amazon. This includes helping them with dispute resolution. Recently, we were approached by a client whose product link on Amazon was removed after a competing seller reported their product as infringing on a registered design.
Both the client’s and the seller’s products were similar, yet had key differences in their design. The competing seller had registered their design prior to our client, leading to a premature takedown.
Understanding the critical nature of Amazon sales for our client, we took swift action by issuing letters to both Amazon and the seller. These letters challenged the validity of the report, outlining the differences in design and emphasizing the groundless nature of the complaint.
In an impressive turnaround, the seller responded on the same day, agreeing to withdraw their complaint within 24–48 hours. This swift resolution led to Amazon reinstating our client’s ASIN (Amazon Standard Identification Number) within the same time frame. As of today, our client’s product link is fully restored, and they are thrilled with the outcome.
Final thoughts
This case showcases the effectiveness of quick, decisive legal action in protecting intellectual property rights and ensuring business continuity. Our firm is dedicated to achieving the best possible results for our clients. Whether it’s navigating complex e-commerce disputes or defending your product’s integrity, our firm is here to provide the expertise you need.
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